our top 3 FAQ's

returning an item

Returns must be made within 28 days of receipt. We're unable to accept returns for any pierced jewellery, cosmetics, perfume where the cellophane packaging has been removed or any underwear or swimwear where the hygiene seal has been removed.

The cost of a return is payable by you and we won't reimburse this. Don’t forget to obtain and keep your returns postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.

Return via your chosen method, allow 10 days for your parcel to make it back to our warehouse and a further 3-5 for your refund to reach your account.
Lost your returns note? Download a new returns note for Canada or the US.

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