ASOS DESIGN embroidery in ASOS bag black unity tote x amp; with glaad BqnxwZTd
our top 3 FAQ's
How do I return an item?
Step 1: Returns must be made within 28 days of receipt. To return your unwanted items, please mark on your delivery note which you would like to return using the reason codes provided.
Step 2: Return your items in the original packaging (if possible), with the tags still attached. We're unable to accept returns for any pierced jewellery, cosmetics, perfume where the cellophane packaging has been removed or any underwear or swimwear where the hygiene seal has been removed.
Step 3: Return your items to the address detailed on your delivery note. Lost your returns note? Download a new one.
The cost of a return is payable by you and we won't reimburse this. Don’t forget to obtain and keep your postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.
Where is my order?
Track your order for regular updates, when it's ready to leave our warehouse we'll email to let you know.
Only just ordered? You can check your order status and contact details in My Account.
Don’t forget that our couriers work ‘til 9pm (10pm for Evening Delivery) so your order could arrive in the evening. If you're not in when the courier tries to deliver don't panic! They'll leave a calling card with further instructions.
When will I get my refund?
Please allow up to 10 working days for your returned parcel to be received. We’ll send you an email as soon as your return has been processed at our Warehouse. Refunds take 3-5 working days to reach your account.
If you haven't heard from us after 10 working days of sending your parcel back to us, get in touch below with your proof of return.
returning an item
Returns must be made within 28 days of receipt. We're unable to accept returns for any pierced jewellery, cosmetics, perfume where the cellophane packaging has been removed or any underwear or swimwear where the hygiene seal has been removed.
The cost of a return is payable by you and we won't reimburse this. Don’t forget to obtain and keep your returns postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.
Return via your chosen method, allow 10 days for your parcel to make it back to our warehouse and a further 3-5 for your refund to reach your account.
Lost your returns note? Download a new returns note for
Canada or the
Chat to us now for an instant response, hit the icon to the left. Not there? Wait a minute or hit the email icon and we'll get back to you soon.
We’re partnering with GLAAD in support of the & movement
GLAAD works to accelerate LGBTQ acceptance and create meaningful change
For every bag sold, 25% of the proceeds will be donated to GLAAD
Your outfit’s plus-one
This fashion-forward collection of apparel and accessories sees us partner with GLAAD, who are rewriting the script for LGBTQ acceptance. As a dynamic media force, GLAAD tackles tough issues to shape the narrative and provoke dialogue that leads to cultural change. GLAAD protects all that has been accomplished and creates a world where everyone can live the life they love.
SIZE & FIT
H: 42cm/17" W: 39cm/15"
LOOK AFTER ME
Just give it a quick wipe to cleanFor all-day-everyday ease